Duties & Responsibilities
Directly reporting to Operation Director for Managing and Planning Overseeing the Activities of all Operation Department Resources Participating in Regular Executive Management Meeting and Assisting in Directing the Company toward Solid Growth and Profitability Administering the Operations Budget, Staff and Assets of the Operation Department.  Directly managing and motivating all the Technical Resources within the Company, and Raising Staff Moral and maintaining a high level of motivation and Dedication among the Team and the Team Works. Full Responsibility for all Pre-Sales Activities, Ensuring that submitted proposal is in line with client’s requirements and that they compliance with international standards in the best practice. Negotiating and Renegotiating SLA (Service Level Agreements) with both internal and External clients and services providers and continuously monitoring services delivery to ensure the agreed target and standards are met.  Researching and qualifying new technologies and products to ensure that the rendered ITC solutions offered by the company are in line with technology advancements, market trends, and customer requirements.     
