 Fill rate of above 97%, with an inventory holding of 58,800 SKU’s and value being AED. 250 Million, with team strength of 42  warehouse picking staffs(Furniture, Household & Accessories), replenishing to 14 Showrooms, across U.A.E.
Reduction in customer complaints by 91%, by implementation of corrective steps based on previous customer feedbacks(9% in totals, leads to 4% Customer Postponements + 2% Shipment damages & in-house damages + 3% missing items against supplier claims), across U.A.E., with a delivery value more than 127.3 Million(Jul '11 to Jun '12).
Relocated 2 customer service groups(10 staffs in one group at two different places within UAE) to Detroit, reducing to 8 CSR's in the process. Reduced costs by 30%, in Dubai, U.A.E.
Reduced days of Inventory by 40%, since SIX Years - FYI-2006-2012, successfully by tuning the Operations, in the System, by implementing SOP's, Processes, across U.A.E.
Slashed Warehouse payroll/benefits, administration costs to 30% by negotiating pricing and fees, as per specified budget figure..
First Attempt Furniture Customer Deliveries achieved by 93%(7% deliveries taken more than one attempt for completion), across "OMAN, with a delivery value of more than OMR.11.5 Million.
