•	Provide effective excellent Phone banking Services and Managing large amounts of inbound and outbound calls in a timely manner, Meet personal/team qualitative and quantitative targets.
•	Excellent phone and verbal communication skills, actively listening, Customer focus, identifying customer’s needs, attending their queries on all banking products and services, providing immediate solutions, troubleshoot, Identifying & resolving customers queries, complains and concerns in the minimum time frame, escalating issues to the appropriate bank department and Management.
•	Executing banking transactions such as transfers, payments, bookings, Opening additional Accounts.
•	Receive acquiring bank, salespeople or merchant’s inquiries and Information by telex, calls & email.
•	Assisting customer whenever a manual authorization is necessary, approve declined and Refereed transactions, based on predetermined standards.
•	Blocking and unblocking of cards as and when required, monitor any fraudulent and suspicious activities, Evaluate customers' profile and records.  
