•	Responding promptly to customer inquiries in person or via telephone, letter, and e-mail – always in a professional & efficient manner.
•	Using the in-house system to record the necessary information and instigate actions as required.
•	 Processing orders, forms, applications and requests for information.
•	 Dealing efficiently with questions and queries from customers.
•	 Keeping up to date with all the company's products, services, and procedures.
•	 Directing requests and unresolved issues to other colleagues.
•	 Maintaining up to date paper and computer-based files and administrative systems.
•	 Promoting the company’s products and services to customers.
•	 Handling objections professionally.
