•	Maintaining 14 Process of service to increase CSI in the workshop as well as in Field
•	Ensure developing excellent service standards with customers.
•	Taking care for Business parameters based on the assigned target (spare parts and lubricants)
•	Maintain neat and tidy appearance for greeting customer.
•	Ensure that all warranty claims are processed.
•	Communicate with customers vs further required fix & repair to their vehicles.
•	 Follow-up while repair in progress to ensure vehicles completion per schedule.
•	Ensure proper delivery of the vehicle to the customer and clearly communicate to customers whole jobs carried out.
•	Inform management about trends in customer attitude when needed.
•	Update sales team of customers intention to vehicles trade-in or sale.
•	Ensure customers vehicle is thoroughly checked, discrepancies noted and communicated to customer while receiving the vehicle.


•	Ensure all service process meets quality standards and they are implemented in a consistent manner
•	Monitors the parts inventory and anticipates parts needs in light of future promotions, new model years, trends, and suggested stock orders.
•	To manage the performance of a Service department and ensure the team delivers a consistently high quality of work to ensure customer satisfaction.
•	Responsible for the security of inventory and for analyzing the quality of part
•	Works with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm
•	Responsible for profit management in the Parts Department and must examine department financial statements, including expenses and revenue, to ensure the department’s profitability
•	Provide information to the management for budget and support the implementation of effective strategies to enable achievement.
•	In cooperation with the dealership’s leadership, must review the previous month’s sales/profit performance to determine where improvements can be made.
•	Must time inventory purchases to coincide with sales and special initiatives in order to take advantage of savings.
•	Entails a considerable amount of walking, working with Parts Counterpersons and Technicians, and greeting customers.
•	Involves analyzing current inventory, spot-checking to ensure that actual inventory coincides with computerized inventory, checking on back orders, etc.
•	Requires working closely with other leaders in the dealership, planning for the appropriate availability of parts and supplies, and participating in forecasting and revising plans.
•	Involves ensuring that at least one other person in the department is knowledgeable about inventory requirements and ordering systems
•	Responsible for training and leading the Parts Department team and for reviewing team performance on a regular basis, according to dealership policy
•	Guiding the dealers in conducting  the service marketing activities (service campaigns). Customer meets as per the requirement and potential in the territory
•	Increasing more vehicle inflow at the dealership by conducting various service marketing activities like service campaigns, mobile van, Demo camp
•	Continuous interacting with factory and dealership team with respect to product issues, pre-delivery complaints (PDI) 
•	Continuous observation at the dealership on the performance of new products to provide feedback to the R&D team
•	Field activities planning and execution (Demo, open challenge)
•	Recruit and select team members in line with organizational requirements.
•	Maintain standards of performance in the service teams through effective coaching and performance management; ensure a thorough understanding of the service core process.
•	Assist Workshop Supervisor to develop warranty procedures
•	Develop warranty procedures, maintain database, track warranty and prepare monthly report
•	Issue warranty credit memos to dealers
•	Provide feedback to the factory through the After Sales Workshop Supervisor on improvements required for car quality and warranty issues.
•	Analyzing the market share of different competitors then win area development
•	Business Analysis by segment wise, product wise, customer wise to identify the loop holes and formulate necessary strategies
•	Perform other duties as requested by the Workshop Supervisor/Service Manager.
•	Service promotional activities- Organizing and participating in Service camps /Customer meets/ Mobile service camps
•	Compiling the reports as per the requirement to the HO and area office
•	Product training of the dealer, workshop manager & service mechanics
•	Monthly review meeting with OEM
•	Respond promptly to all service customer queries, communications and requests.
•	Interact with all potential and actual customers so as to enhance the reputation of the company.
