responsible  for ALL Reception Area Matters :-
Reporting to the SERVICE Manager

Customer satisfaction:-
Ensure customer satisfaction for enhanced business levels and Customer Retention.

Communication:-
Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence.

Quality:-
 Ensure top quality work job by matching principals' repair standards. Enhancing Customer Satisfaction and diminish return jobs.

Productivity:-
Ensure high level of productivity to increase profits and quick turnover of job.

Vehicle Receiving and Delivery:-
Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.  Ensure proper delivery of the vehicle to the customer. 

Employee Engagement:-
To ensure the branch impact planning meetings are held monthly and action taken 