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 <span >Mechanical engineer certificate , since 1998 working in Automotive Industry.</span></p>
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 <span >Main duties and responsibilities , customer satisfaction and retention , customer complaints handling , customer good relationship establishing and building loyal clientele , well management of reception area with smooth operation , ensuring workshop operation continuity in service manager absence , ensuring customer vehicles received and delivered in professional manner and vehicles in safe hand , meeting conducting , monitoring and motivating reception staff , monitoring repair order trends<span >  </span>(WIP).</span></p>
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