Assigned to supervise and support small, medium and large floor stores including Mall of the Emirates, Dubai Marina Mall, Al 
Ghurair Mall and currently Oasis Centre; Contributed on exceeding monthly sales targets, achieving and maintaining positive 
commendations on sales and customer service from walk-in customers, mystery shoppers and colleagues. Duties and 
responsibilities includes overall Store Management, Customer service, Sales support, Visual merchandising, Replenishment, Rota 
management, Staff management, Inventory, Cash management, Sales reporting and promoting HSE within the store
? Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
? Optimize floor space based on merchandise availability, storylines and product sell 
? Inspect merchandise for quality control and report any defects
? Ensure on-time clearance of all soiled and damaged merchandise 
? Ensure on-time completion of random pricing checks on products 
? Monitor and implement sales promotion and event in the stores
? Support induction of new recruits through buddy system
? Hold weekly and monthly meeting to communicate performance high and lows 
? Monitor and facilitate complaint resolution of direct reportees/team members
? Coach and sponsor sales associate within the department 
? Oversee deployment and drive motivation levels of the team members 
? Mentor team members to ensure greater customer service orientation
? Deal and resolve customer issues and concerns including returns and exchanges
? Ensure the highest standards of housekeeping, health standards are maintained in store at all times
? Optimize floor space based on merchandise availability, storylines and product sell-off