• Responsible for the overall leadership, sales force, service, compliance, operation and financial goals.
• Responsible for driving branch performance results with a strong individual sales performance and through                            direction, leadership, and execution of superior service and sales behaviors and activities by the entire team in order to  meet/exceed 100% of branch sales goals
• Assist and backup branch manager in term of sales and service & daily activities 
• Ensure customer satisfaction, error free transaction by supporting & overseeing the activities of the frontline staff
• Assist the relationship officers to achieve their targets and contribute toward overall business goals by referring business, 
• Responsible for making sure that the work flows run smoothly and all positions are covered during vacation periods 
• support employee growth by Schedule and supervise orientation for new branch employees, Update employees regularly on new product knowledge, Identify in writing annually training needed for individual employees, Actively work to increase personal skills and knowledge and Discuss performance with each branch employee.
• Conducts outside sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships.
• Ensures compliance with internal controls, operational procedures and risk management policies.

