Served as subject matter expert for the Migration Project, migrating Autoline Kerridge (Rev8) to Autoline Drive. Collaborated with CDK consultants to migrate all Autoline modules, with a focus on Vehicle Management, CRM, and Call Center Modules. 
? Devised a complete automated process flow for transferring data to an external ftp server from the DMS with a 5-minute interval.
? Created and scheduled several SMS and email campaigns through advance selection report, direct selections, and SMS/email composing using Campaign Manager. 
? Successfully developed a complete automated process for sending SMS to customers. ? Created and maintained the Network Print Spoolers on Autoline Drive. 
? Developed Automated Data Transfer process for GM “Shop-Click-Drive” Project. 
? Successfully activated VAT setup on Autoline Drive on all Modules. 
? Trained key users across all modules and helped them train end users. 
? Installed, configured, and maintained AXWAY server to streamline communication between LIBERTY & General Motors for transmitting RIM DSF files and receiving RIM Order Files.
? Set up Vehicle Posting and Point-Of-Sale Posting Table on Autoline Drive. 
? Develop reports using new Autoline Drive Report Generator Tool. 
? Setup and maintain POS Discount Mapping for Purchase & Sales 
? Setup and maintain RTS Codes based on Vehicle Models with different Labour Rates & Allowed Hours on each vehicle model. 
? Setup and maintain Service Recall Campaigns. 
? Maintain master calendar, technicians, service advisors, calendars, touch screens. 
? Complete knowledge on Parts Ordering Process. 
? Research user requirements and develop process solutions and workarounds. 
? Analyse and consistently improve Autoline drive vehicle management, ordering, costing, and cost adjustment processes. Create and maintain Call Center Scripts. 
? Set up user accounts, manage passwords, grant permissions, create and modify user roles. 
? Utilise ASCII import facility to upload, create, and amend bulk data records. 
? Support end users, check and resolve end-of-day issues, analyse configure system parameters, manage option priorities. 
? Download and upload Parts Price Files on Autoline Drive. 
? Conduct period end closings including Sale Ledger, Purchase Ledger, Nominal Ledger, Asset Register and Vehicle Management. 
? Create financial reports using Financial Formats, identify and develop Financial Trends.