Managing the day-to-day operation as the first point of contact and consistently offer professional, friendly service while attending to the guests’ requests and queries. 
? Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. 
? Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
? Submit timely reports and prepare presentations/proposals as assigned. 
? Compile copy, sort of file records of the activities, business transactions, and other related activities. 
? Ensure operation of equipment by checking stock to determine inventory levels, completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. 
? Serving as advanced help desk for the organization, providing solutions to internal and external issues. 
 