Developed business plans for leading and growing this business into a regional, industry leading operation with-in the medium term in conjunction with senior and incumbent management.. Directed and coordinated the financial and budget activities to fund operations, maximize investments, and increase efficiencies.

?	Integrated Culture Differences Successfully: 
o	Established positive company culture, established training programs, and increased staff morale and retention.
o	Managed the establishment and organization of major departments, and the recruiting, hiring, and training of all employees.
?	New Product Creation and Execution: 
o	Spearheaded product development across product lines in collaboration with operational teams.
?	Constructed Significant Organizational Restructuring:
o	Create and adhered to a corporate Code of Business Ethics.
o	Effectively evaluated new business cost, revenues, benefits and risk reduction strategies.
?	Improved Operational Excellence: 
o	Combined strong relevant industry knowledge and team building expertise to implement new operational structures.
o	Implemented relevant controls and reporting vehicles to ensure functional business control.
o	Championed business development that resulted in revenue increases of 12% annually.
?	Designed innovative Cost Saving Model:
o	Developed an innovative daily control model that reduced accounting discrepancies and reduced cost by 1.2%.
?	Facilitated Acquisition Negotiations: 
o	Led the acquisition of new retail businesses and turned them into profit centres with-in 3 months of acquisition.
o	Oversaw the technology implementation to establish central reporting and streamlined payment methodologies.
?	Streamlined Customer Service Processes: 
o	Gained an understanding of the needs of prospective customers and define suitable products and services to respond to their needs.
o	Enhance and promote a customer-centric culture throughout the organisation.
o	Collaborated with operational teams to develop and implement recommendations for service improvement.
o	Successfully managed ongoing client service reviews and recorded key performance indicator data, in collaboration with business units ensuring that client service expectations were fulfilled consistently increasing profit margins by 2.9%.
