•	Responsible for managing operations and leading a team of 28 team members
•	Processing health insurance claims of Group Final Salary & Group Minimum Pensions members
•	Governance call with Onshore partners
•	Responsible for Quality checking of high value claims overs £30,000
•	Offshore migration of processes
•	Working with support teams for manpower requirement, systems to process claims and facilities department
•	Business Continuity Planning – testing, planning & execution along with training to staff