Reporting to CFO with 2 direct & 19 indirect reportees. I was responsible to manage operations from Dubai office and provide end to end Supply Chain, Logistics, Order processing, Administrative & Commercial support to 32 key customers, dealers, retailers, & distribution hubs in the region. In addition, oversaw operations involving demand forecast, raw material planning & procurement operations with 19 factories, suppliers/vendors spread across the Middle East, Europe, Asia, & U.S.A regions.  

ORDER PROCESSING/FULFILLMENT, CUSTOMER ENGAGEMENT &  EXPORT OPERATIONS: 

•	Managed portfolio of several dealers, key customers, and retailers in the Middle East, Europe, Asia, & U.S.A regions.
•	Single-handedly managed effective order management cycle from order to cash till delivery applying a holistic approach to capacity utilization, manufacturing cycle time, Inventory cost & time to market.
•	A key contributor to Organization’s objective of on-time product delivery through constant interaction with the customer and internal stakeholders spread across various geographies.
•	Developed new business from existing clients and raised new business opportunities and identified potential growth markets in collaborating with clients.  Managed logistics sales targets and supported company P& L.
•	Ownership of the resolution of escalated queries, complaints from customers/suppliers on order, supply, delivery, and warranty.  Monitor and troubleshoot  Logistics events effectively.
•	Manage all the documentation from inquiry level to finalization of order such as Pro-forma Inv, PL, B/L, CO, duty exemption documents, and complete L/C documentation required for clearance &  product Delivery.

GLOBAL PROCUREMENT, PURCHASE & IMPORTS OPERATIONS:  
•	Effectively managed Global Procurement and local purchase of bought out components and spares for all the geographies. Floating inquiries, preparing PO’s, negotiating discounts, TOD’s & arrange FOC parts.
•	Accountable for procurement operations performance; processes and practices covering operations; budget and cost management and schedule management. 
•	Forecasting procurement workload; allocating/coordinating and managing resources/support and, when required, directing procurement operations consistent with laws, regulations and company and division policies, standards, contract agreements and project-specific circumstances.
•	Developed procurement strategies, managed procurement of 50+ diverse finished products (local & international brands) from 19 factories spread across the Middle East, USA, Asia & Europe. Designed STA's and LTA's with suppliers/factories, established contracts, managed price renewals and amendments as per business requirement. 
•	Played a critical role in procuring quality products on time, managed stock levels without effect on cash flow,  identified various local & international suppliers for material procurement which effectively resulting cost reduction
•	Constantly work on process improvement in Global Procurement, Purchase, and imports which resulted in shortening the time involved in the order process, production, documentation, customs clearances & delivery.
•	Follow Local & International laws, arrange documentation, LC’s, PB, shipping guarantee & Customs clearances.

RAW MATERIAL PLANNING, DEMAND PLANNING & SUPPLY FORECASTING:   
•	Periodic & Seasonal Demand planning in coordination with the respective country-specific Sales team spread across 32 countries. Responsible for the Production & Raw Material planning of all the 19 Factories based on the net sales requirement, the Production capacity of the 19  factories & the criticality of the sales requirement from various countries. Allocate production schedules based on the Customer Requirement, Criticality of the order, cost-effectiveness and the production capacities.

INVENTORY MANAGEMENT & WAREHOUSE OPERATIONS INCLUDING 3 PL: 
•	Effectively managed inventory levels at WH in alignment with the demand & restricted oversupply of goods. Managed cost efficiencies & excess inventory of Distribution hubs & warehouses by scientific planning periodic reviews. Managed optimum stock level at the warehouse for production & guaranteed stockholding of inventory for unforeseen demand or supply gap. Constantly monitoring & bridge the gap arising between production & delivery through ERP, and manage WH operations. 

LOGISTICS AND SHIPPING:  
•	Identify apt mode of shipping (Land, Air&Sea)based on the criticality & look for cost-cutting opportunities
•	Consolidate and plan orders to optimize container space by process improvement resulting in better profitability. 
•	Managed all process & documentation related to ETD/ETA of vessels/shipment tracking, Insurance, cargo arrival notice. Customs clearance, B/L, AWB, on time system updating and update customers.
•	Track the shipments, arrange insurance, follow-up for cargo arrival notice- B/L- AWB and D/O, arrange customs clearance, and update customers/warehouse staff about cargo arrivals.  

SALES SUPPORT: 
•	Identified growth areas across geographies & collaborate with the sales team to ensure consistent growth is attained per territory. Assisted sales team in attaining strategic objectives and drive sales volumes from mapped Geographies and Key Accounts.
•	Prepare forecast of orders per month, budgets and reports related to Sales / Purchase / Revenue and Inventory. 

OTHER SERVICES: 
•	Maintain accuracy of revenue forecasted & execute orders to close the revenue as forecasted each month.
•	Regular meetings with suppliers & team members assess and improve work processes through the functions. 
•	Effectively communicate with all customers, suppliers and Internal Departments. With the special focus on products, and follow up with Technical and Marketing departments for product clarifications, and with the Sales team to support sales revenue activity and with Accounts department for commercial transactions.
•	Prepared annual staff appraisals, set KPI's, train and develop the team members, lead the team to handle customer service efficiently. Supervise the staff who handles the direct & various operations, motivate & build relations across all internal areas and ensure we create a "one team".

