Guiding post-sale service operations along with customer satisfaction and business retention. 
 	Leading a team of productive and non-productive staff; supervising and monitoring the performance level of the service staff to ensure superior customer service and accomplishment of service and spare parts targets
 	Reviewing personal business plan of team members to monitor 6 dealers (branches) in UAE for queries related to service, quality, warranty & technical support
 	Collating data on jobs/ other specific complaints & discuss with the manufacturing team for counter measures
 	Directing the conceptualization & implementation strategic and operational plans at the service points match company’s standards; delivering world class service to enhancing the customer satisfaction & retention
 	Organizing Free Check-up Camps, service marketing; provide total transport solution to enhance customer contentment levels
 	Conducting market survey and analyze competitors’ situation, products, products advantage/disadvantage and competitiveness
 	Ensuring Dealer adhere to systems and processes at per Dealer Operating Standard
 	Analyzing workshop revenues on monthly basis based on the KPI’s
 	Monitoring the post service activities like post service feedback, follow-up with the customers, service reminders and managing customer complaints & call center activities for customer service 
 	Enhancing customer satisfaction matrices through on-time delivery of spare parts
 	Referring  the meetings with major fleet companies & visiting them on site to guide on providing technical support, drivers training and addressing their problem with 3S team (Service, Spare Parts Sales)
 	Executing procedures for change in operations entailing mapping service processes and studying workflow to design solutions, ensuring functionality adherence as well as enhancing competitive advantage
 	Setting up service management processes involving evaluation & improvement of service operations on a continuing basis; increasing productivity of service and service sales force
 	Supervising the formulation of service budgets, forecasts & operational plans and implementing cost-saving measures while maintaining the profitability
 	Ascertaining availability of critical spares, developing local vendors for spares to minimize lead time, assisting and coordinating with Material Procurement Department