?	Responsible for prospecting, qualifying & generating new actionable Sales Leads
?	Using social media platforms to ensure greater customer engagement & better customer service
?	Creation of a treasure-trove of viable content ideas based on customer needs & aspirations
?	Content creation for website, for official communication & social media platforms
?	Understanding buyer persona in order to develop effective strategies for Marketing & Sales
?	Close collaboration with Marketing Team to ensure a unified message across the spectrum
?	Ensuring that instances of customer delight didn't go unnoticed & unappreciated
?	Ensuring instances of customer delight were recorded, shared & propagated on social media 
?	Ensuring customer feedback became part of PR support & customer-centric Marketing Initiatives
?	Building a fanatic base for Milano Brand through engaging campaigns & delighting the customers
?	Positively impacting sales/marketing goals by increasing customer advocacy incl referrals, testimonials, ref.
?	Developing new business while identifying cross-sell, upsell opportunities & improving retention
?	Making quality controls calls & recording responses about the product to identify prospects
?	Conducting need analysis to determine how Milano can speak to customers' needs effectively
?	Ensuring all communications are logged; they are accurate & easy to understand
?	Handling & Resolving customer’s complaints; determining cause of problem; selecting & explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
?	Coordination & communication work for the Sanitary Division of Danube from start to end process
?	Preparing monthly reports and disseminating them to the management
