Receiving job cards from the workshop for warranty claims.
Processing warranty claims through SAGA/02 online.
Liability verification on new claims, leading investigations into any discrepancies and creation of claim records and reports
Claim payment reconciliation and cheque processing
General administrative support First and foremost
Preparing all the warranty claim invoices according to their functions.
Performing additional tasks and takes on other responsibilities as directed by Warranty Manager or Service Manager.
Submitting goodwill requests as applicable for consideration by the manufacturer. 
Access to various tools provided by VW AG & AUDI AG, namely SAP Database Management ELSA, ELSA-PRO, SAGA-02, CITRIX ORION, RECALLS, and familiarity with ETKA-Parts catalog.
Monitoring all recalls and service campaigns completion for ensuring warranty operations.
Following all warranty claims issues policy of dealership & factory guidelines.
Ensuring excellent quality of warranty processing to rejection and outstanding amounts and to repayment from Factory.
Checking and controlling of warranty spare parts for audit carried out by the manufacturer.
Preparing of Credit Note and Warranty Claims Direct Credit Sales Report (DCSR) monthly/quarterly reports to the accounts department