• Schedule Service Appointments
• Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer.
• Greeting the customer in a timely manner.
• Answer customer calls in timely Manner.
• Advice the customers on the care of their car and the value of maintaining their vehicles.
• Notify Team Leader of Incoming work.
• Check on the progress of repair whole day of all the Job cards created.
• Provides Accurate and complete written cost estimates of labor and parts.
• Write up customer’s vehicle problem accurately and clearly on the Job card.
• Contact customers if any changes in the Job card need to be done and advice those on the reason for change.