•	Managing all Branch Operations and Service teams and activities; Tellers, Back office, Check clearing and Customer service. 
•	Managing all day-to-day operational aspects of the branch, ensuring smooth functionalities and adherence to Compliance, Internal and global Policies – Procedures, Local and US Regulatory Requirements.
•	Managing, monitoring and authorizing all daily operational, financial and service activities and transactions such as; 
•	Deposits, withdrawals, Manager checks issuance, Loan and Cards payments, loan disbursements, Check clearing, ICCS, fund transfers, and travelers' checks.
•	Query resolution, Issuance of checkbook & cards, generating statements, bank letters, Demographic changes, Accounts opening, Safe Deposit Boxes, Updating KYC information, Performing Enhanced Due diligence, Obtaining updating FATCA docs, Sanctions Screening, screening remittance requests. 
•	Sales of insurance plans, credit shields, travel insurance, Monthly payments plans, and Investment referrals.
•	Generating and Reviewing daily reports and ensuring that all Bank internal and GL accounts are proofed, performing and reviewing Compliance and Anti-money laundering records for suspicious unusual transaction movements and incoming/ outgoing/large deposits and withdrawals.
•	ATM & CDM replenishment’s and balancing all related GL account and reconciling any overage or shortage with switch and Central bank claims, Handling and monitoring all Cash movements flow shipments between Branches, ATM's & Central Bank, maintaining the branch cash limits.
•	Branch Safety and Security Officer; ensuring all related controls & process are strictly followed and maintained, manages the vault, cash, CCTV, silent alarm, Branch premises.
•	Instrumental in defining and planning Operational initiatives and managing new projects, and the ongoing development of the Branch process re-engineering and improvement towards automation and digitalization, development of digital records and proofs to replace all the manual calculations. Resulted in cost reduction, more effective zero error standard, high standard of customer excellence.
•	Eliminated fraud and operational losses through a strong oversight, monitoring and strict adherence to process & policies, Investigate, rectify and resolve any operational and service issues in branches and ATM's.
•	Focused on evaluating business processes and identify key risks and controls, conducting risk-based branch audits to highlight gaps/concerns to the Senior management, ensure all controls are in place; performing:
1.	MCA (Manager Control Assessments) & RCSA (Risk and Controls Self Assessments).
2.	BOF (Branch Oversight Risk and Controls Functions).
3.	ICU (Internal Control Unit; Branch and Cash risk reviews).
4.	Operations detailed review.
