* Responsible for the new projects which started all over the country.
* Manage and coordinate all after sales activities in eastern region area.
* Ensure the availability of all after sales and special tools internal reporting (monthly after sales report, after sales performance report, customer satisfaction, stock management, etc.).
* Workshops & warehouses follow the standard of TMC (Toyota Motor Corporation).
* Working on a DPOK (Dealer’s Parts Operation Kaizen) program which improves the parts centers.
* Working on kodawari program to improve the workshops.
* Monitor workshop productivity and the effective use of labor.
* Develop - Implement - Measure - Improve Performance KPI`s.
* Work to constantly improve the quality of customer service.
* Kaizen the after sales department is adequately staffed in order to achieve departmental objectives and provide a prompt service to customers. Improve the after sale skills to the front-line.
* Ensure providing staff with up-to-date knowledge, improving technical skills and being highly qualified calibers.
* Schedule conference calls and meetings with stakeholders to keep them updated with adequate information and future vision accordingly reaching our goals.