Was promoted within 6 months of joining the India operations of Chili’s to lead the brand in the market that TexMex Cuisines has the franchising rights for (West and South India).
• Was leading 5 Chili’s in 4 different cities (one each in Bangalore, Mumbai, Hyderabad and Pune) and report directly to the CEO of the company, as brand head!
• My team included one brand culinary manager, one training manager for the brand, 5 restaurant general managers, a management team of 11 restaurant managers and 16 supervisors and 150 staff and a brand that has a turnover of 18 crore (approx. $ 3.3 million) with 5 casual dining restaurants with bar in operation and more in development across metropolitan cities in the west and south of India.
• Identified and promoted 2 Restaurant General Managers, 4 Restaurant Managers and 5 Supervisors from within the team, thus leading the growth from within.
• Opened 3 new restaurants during this time – one in Pune and two in Bengaluru.
• Was responsible for close co-ordination with the Franchiser – Brinker International – based in the USA, for making sure Chili’s in India is heading in the right directions and reflects the brand that is synonymous the world over.
• Earned Above the Line Recognition from Brinker International (Chilis Franchisor from the USA) for driving positive results in market, increasing guest experience measurement by 33% and playing a significant role in test-launching lunch combos in the market.
• My job profile encompassed 4 key result areas- Sales, Profits, Team Members and Guests.
• Have boosted profitability of the brand by 8.5% in the P&L from April 2012 to March 2013 - though various profit-boosting measure in co-ordination with the CEO.
• Attended the TDC (Training & Development Conference) organized by Brinker International at Dubai in April 2012 for all Chili’s franchisers in the Middle East and Asia Pacific region. I was awarded the “Brinker International "BrinkerHead Above-The-Line" (2011-12) recognition awarded for driving positive results for Chili's Grill & Bar in the market and by demonstrating great leadership & hard work!”
• Successfully opened 3 Chili’s in the Indian market and the first in Pune on 20th October, 2011, 2 months after taking over as brand head!
• I was involved in planning, approving architectural and design drawings, layouts, orders from the USA for all small ware, furniture and fixtures, décor, lighting and equipment for all new and upcoming Chili’s in our market (including our latest in Bangalore - one in Phoenix Market City, Whitefield – Bangalore that opened in June 2012 and one in Orion Mall at the Brigade Gateway – Bangalore opened in August 2012)
• Launched the Facebook pages & Twitter handsfor Chili’s in the 4 cities we are present in.
• Launched the revised menu and menu refresh for Chili’s in June 2012, the first time since we opened our first restaurant in India in 2009, having finished a comprehensive menu analysis and engineering exercise with our Franchisers in the USA (Brinker International – owners of the Chili’s Brand globally –based in the USA)
• Launched buffalo burgers, a signature Chili’s item globally, in Mumbai and Pune in March 2012 after auditing suppliers for quality assurance.
• Involved in launching new “platforms” every quarter of the year – basically new menu items from Chili’s for a limited time (that particular quarter) after developing local, approved, vendors and raw material required. 
