o	Performed Daily and month end reconciliations of operations core trade capture systems to the firm’s books and records
o	Represented the bank to regulatory bodies and other authorities.
o	Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes.
o	Perform transactional adjustments to client accounts requiring corrections.
o	Execute adequate and timely collection and instigate recovery activities in order to minimize risk costs and optimize returns.
o	Investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps.
o	Managed emergency payment options for account dues and credit card accounts
o	Identify quality adjustment requests complete documentation packages and utilize company underwriting guidelines to approve or reject the request.
o	Assisted managers in identifying sales opportunities for the branch.
o	Expanded customer base by advertising bank products to customers and supported a large volume of accounts.
o	Manage all cash handling tools and investment products that help aid clients in achieving their respective financial goals.
o	Leveraged strong presentation and mentoring skills to train, coach new bank staff by earning top scores on a bank audit within 6 months.
o	Provided support to various branches of all assigned regional branches in network. Coordinated with management for various retail and bank operations and developed various branch operational program.
o	Achieved bank revenue goals through individual sales and coaching staff to drive new leads through daily customer contact opportunities
o	Assisted in branch monetary audits along with individual cash drawer audits
o	Compiled reports on operating functions, ensuring efficiency and conformation with compliance and regulatory standards were maintained at acceptable levels
o	Continually improved banking center performance, operational excellence and associate proficiency, created workforce stability by cultivating an engaged, spirited and well coached team
o	Maintained staff payroll information and ensured timely disbursements.
o	Maintained database of all banking transactions
o	Reviewed credit applications for corporate loans and handled relations with internal/external stakeholders.
o	Processing of cash receipt documents
o	Adhere to best practices and internal controls within project and work teams
o	Assist in advancing the discipline and practice of effective governance and oversight across operating units
o	Assist in providing and negotiating payment plans with clients
o	Controlled, verified, and performed any and all corrections to errors and inconsistencies in accounting books