•	Daily Business Calls, which review production and technology issues
•	Making sure that all Business Continuity Procedures listed out by the client are documented reviewed and tested on a periodic basis to check for compliance as agreed upon with the client.
•	Revenue monitoring, Billing and invoicing of the process.
•	SPOC for all operational issues from WBPO side for the client.
•	Part of the Pilot Phases of four processes. Involved in the transitioning of workflow and designing of the various processes 
•	Led a team to US that was trained for a process which was piloted in India