•	Building great customer service.
•	Hiring customer servies team.
•	Setup customer servies software.
•	Developing plan, conducting variance analyses, processing call center project financial plans. 

•	Preparing status report and traffic reports 
•	Review customer complaints
•	Track customer complaint resolution
•	Handle complex and escalated customer service issues
•	Monitor accuracy of reporting and data base information
•	Identify and implement strategies to improve quality of service, productivity and profitability
•	Training team on Customer service, soft communication skills, negotiation.

•	Preparing KPI’s according to the world-class standards 
•	Adjusting “real time" to fluctuations in volume, handle time, adherence, etc. 
•	Identifying pitfalls and correcting them for a high ROI 

•	Inbound phone service as well as inbound phone service metrics. 

•	Recruiting, hiring, training skills and knowledge verification.

•	Create charts and graphs for business planning for Customer Service department.
•	Managing elements of forecasting, staffing and scheduling 
•	Ensure the necessary resources and tools are available for quality customer service delivery
