•	Monitoring the workflow queues and assists in work load balancing.
•	Responsible for timely escalation to their immediate manager/TL, wherever necessary.
•	Need to check whether the team member strictly follows the OPD and other laid down process documents.
•	Handling Risk if huge amounts are outstanding.
•	Risk being raised with Internal Control Management (ICM).
•	Responsible in clearing huge amount over £100k involves risk.
•	Provide regular feedback to the team members on their quality standards