•	Analyzing statistics and other data to determine the level of customer service being provided
•	Develop processes and systems to engage relevant data for overall business analysis 
•	Producing written information for customers, often involving information packages writing reports analyzing the customer service for each individual clients 
•	Document the proposals to be sent to the clients
•	Prepare monthly feedback reports for the clients
•	Prepare the monthly reports for the management to analyze the efficiency of the performance on each client 
•	Developing feedback or complaints procedures for customers to use
•	Capture and report on all Customer Service measurements, production, and turnaround time metrics
•	Work closely with the software team to enhance its effective usage for the team and the clients
