•	Process the customer order on time and monitor the delivery of items and manage full supply chain activity.
•	Preparing and maintaining Quotations, Delivery notes, Invoices, Goods Receipt Notes, and online submission of documents to all government sectors.
•	Resolves customer issues for all the divisions within the organization (Pharmaceutical, Medical and Veterinary)
•	Partners with Sales Representatives and customers to provide customer service in accordance with company Customer Operations service levels, accurately and within specifications
•	Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision and values. Ethically and responsibly complies with all company standards, guidelines, standard operating procedures and all applicable laws
•	Responsible for handling escalated cases and resolving or determining if additional information and/or escalation is needed directing to the appropriate divisional heads within the organization   
•	Supervise the team of Customer service department and train them about CS job responsibilities and ORALCE
•	Managed a proper Inventory Control System with the support of ORACLE and WMS. (Warehouse Management System)
•	Maintain the warehousing standards as per the guidelines of MOH, HAAD and Dubai Municipality and knowledge of all regulatory standards for MOH / HAAD and Dubai Municipality compliance for warehousing. 
•	Manage the full warehouse and responsible for the receipt of inventory, invoicing, Storage of goods, supply and return of goods and ensure the delivery deadlines are met.
•	Took the lead in the implementation of WMS system in warehouse and thorough knowledge of the implementation and process of WMS.
•	Periodical checking of the stocks and make sure that the stocks are stored properly, as per the guidelines and temperature control and issued on the basis of FEFO Method
•	Leading, training, supervising and doing the appraisals of full warehouse team and drivers and manage the effective functioning of all warehouse operations and full supply chain activities.
•	Keeping track of the medical equipment and check the warranty status of the products in case of repairs and replacements in co-ordination with Bio-Medical department.
•	Make sure that the Stock count is done properly and submit report to the auditor on periodical basis.

