MANAGES PROCESSES AND WORKSHOP RESOURCES TO MAXIMIZE UTILIZATION OF THE RESOURCES TO INCREASE PRODUCTIVITY, EFFICIENCY, UTILIZATION AND SALES. (WORKSHOP OPERATION MANAGEMENT).
APPROVES DISCOUNTS ON REPAIR QUOTATIONS, GIVES ESTIMATES FOR REPAIRS, FOLLOWS UP ON TEAM LEADERS TO MEET DELIVERY DEADLINE.
HANDLES THE SECOND SHIFT AND CUSTOMERS DISPUTES IN THE WORKSHOP AND THE SERVICE RECEPTION.
SUPERVISES AFTERS-ALES DEPARTMENT FLEET, TEAM LEADERS, QUALITY CONTROLLERS, DRIVERS, CLEANERS, AND CAR WASHERS.
ENSURES ALL WORKSHOP STAFF AND SERVICE ADVISORS ADHERES TO SAFETY MEASURES AS PER COMPANY’S POLICY.
CONTINUOUSLY REVIEW WITH WORKSHOP MANAGER WORKSHOP‘S STRUCTURE, WORK FLOWS AND JOB RESPONSIBILITIES IN THE WORKSHOP TO ENSURE WORK IS ORGANIZED AND CARRIED OUT IN MOST EFFICIENT MANNER.
PREPARES TECHNICIANS PRODUCTIVITY, EFFICIENCY, UTILIZATION, SERVICE ADVISORS SALES, AND PENDING WIP LIST REPORTS. (KPI REPORT).
ENSURE REPAIR JOBS ARE CARRIED OUT AS PER CUSTOMER CONCERNS WHILES CONSIDERING MANUFACTURER’S PROCEDURES.
LIAISE WITH PART SECTION ON WORKSHOP PARTS REQUIREMENTS, COORDINATE WITH WARRANTY SECTION FOR MANUFACTURER WARRANTY APPROVAL. 
ENSURES WORKSHOP OPERATIONS ARE RUNNING AS PER DEALER STANDARDS. 
OBSERVE WORK FLOW AND SUGGEST NECESSARY PROCESS IMPROVEMENTS TO ELIMINATE WASTE IN THE PROCESS SO AS TO INCREASE PROFITABILITY.
PROPOSE AND IMPLEMENT YEARLY LEAVE PLAN FOR WORKSHOP STAFF AND ORGANIZE REPLACEMENT STAFF IF NECESSARY. 
CARRY OUT SHIFT PLANNING, TEAM BUILDING FOR WORKSHOP AND SERVICE RECEPTION AND REQUEST FOR OVERTIME IF NECESSARY AND PREPARES OVERTIME REPORTS. 
ENSURE WORKSHOP TOOLS, EQUIPMENT RELIABILITY AND AVAILABILITY ALL TIMES.
?	ENSURE STATIONARY, FLOOR MATS, SEAT COVERS, FENDER AND STEERING COVERS ARE AVAILABILITY FOR RECEPTION AND WORKSHOP USES.
MANAGES SCARPS METALS, USED TIRES AND USED OIL SALES BASED ON QUOTATIONS.
MANAGES PETTY CASH, LPO’S, SUBLETS AND PURCHASES FOR THE WORKSHOP AND SERVICE RECEPTION USES.
AUDIT CLOSED REPAIR ORDERS MONTHLY TO PREVENT IRREGULARITIES.
LOAD TECHNICIANS ON AUTO-LINE SYSTEM AND YEARLY CALENDER PREPARATION.
PERFORMS SERVICE ADVISOR DUTIES WHEN THE NEED ARISES.
CHAIRS WORKSHOP DAILY MEETINGS AND OTHER JOBS AS ASSIGNED BY MANAGERS.