Responsibilities include managing store’s day to day sales operations and logistics including managing stock inventories; procurement of products and services; BSS and OSS activities; other responsibilities include: -
? Conducting service analyses and advising clients of appropriate consumer or business plans with various solution deliverables;
? Processing postpaid telecommunication contracts and Service Level Agreements (SLA) for mobile, broadband and fixed connections;
? Assessing and escalating service and contractual issues, conducting performance appraisals with contract management and responding appropriately as the First Point Resolution Executive - to resolve escalated service issues and approve customer credit;
? Monitoring store merchandise, order preparation, tracking and follow-up of deferred orders, managing business segment accounts and adhering to the business principles approved by the business analysis team;
? Engaging in local area marketing, digital marketing, affiliate marketing and organizing Tech Workshops for customers;
? Liaising with representatives of various internal departments and channels to ensure excellent customer service delivery and technical support;
? Building and maintaining solid professional relationships with vendors/manufacturer representatives; and
? Reporting to Senior Manager and Business Development Manager, on the sales performance KPIs, area market analysis and CRM databases.