• Handle customer’s issues and complaints with the service department to ensure their satisfaction is achieved.
• Maintain effective control of expenses in line with budget objectives and figures.
• Provide the daily activity reports, QC rejection, Comeback reports, individual's productivity, utilization and efficiency reports.
• Monitor warranty authorizations to ensure Manufacturer’s policy is followed.
• Identify and address the training and development needs to ensure technical capability and high level of skills are achieved.
• Handle all the quality control checks to ensure quality work is achieved.
• Improve our service packages promotions and service contracts.
• Provide technical assistance and support on difficult technical issues.