•	Developing, managing and implementing packages based on customer demand.
•	Surveying, installation, configuration and troubleshooting of networking devices.
•	Negotiating IT service contracts with partners and suppliers.
•	Managing and promoting services through the use of Social media and Search Engine.
•	Diagnosing & resolving hardware, software & end user’s problems.
•	Identifying & reporting on the budgetary implications of IT projects and upgrades.
•	Responsible for allocating work to junior staff and induction training for new staff.
