REPORTING TO THE GENERAL MANAGER,
* MY RESPONSIBLTIS ARE ALL AFTER-SALES DEPARTMENTS (SERVICE, PDI, PARTS, CSI & WARRANTY).
* RUNNING THE AFTER-SALES DEPARTMENTS EFFICIENTLY AND IN A PROFITABLE MANNER, BY MANAGING PERSONNEL EFFICIENTLY AND OBTAINING CUSTOMER LOYALTY, CONTAINING COSTS, ATTAINING OBJECTIVES AND MAINTAINING ALL AFTER- SALES DEPARTMENT RECORDS WITH ENSURES THAT THE TIME THE TECHNICIANS ARE AVAILABLE IS SOLD TO THE MAXIMUM
Administrative tasks:
!! Planning objectives, jointly with each department manager. !! Prepare and manage the annual operating budget of the after-
sales department.
!! Issuing the reports required by general management and the
manufacturer.
!! Devise and implement a marketing plan to solicit new clientele
and maximize retention of existing customers.
!! Manage the manufacturer’s warranty conditions and policies. !! Preparing all documents required by the manufacturer or the
general manager are available and properly completed.
!! Verifies and follows up on orders for parts, together with the parts
manager, to ensure a readily available supply.
!! Applying the warranty roles as company policy,
!! Liaise with representatives of the manufacturers.
!! Ensure that the customer files of the after-sales department are up
to-date and easily accessible.
!! Follow up the performance of the employees in all departments,
making use of the appropriate reports, verification systems and
surveys.
!! Motivate and advise after-sales department employees and
?ensure that they are productive.