Managing and troubleshoot all the systems and networks in the organization. ERP&CRM application support. monitoring the all IT related issue and resolve.  Desktop and Laptop Hardware and software troubleshooting. End User Support. Hardware Upgrades. Software Upgrades. Managing Customer Expectations. Supporting the Mobile Devices. Resolve Customer Issues. Escalate Issues. MAC software installing and troubleshooting. Data recovery. CCTV Cabling and IP Camera configuration. Awareness off using DNS, SMTP, DHCP. Awareness off using CISCO routing protocols and firewall services Configure routers, access point, repeater and resolve the network related issues 