Key Responsibilities:
• Promoting and marketing the business, sometimes to new or niche markets.
• Managing budgets and maintaining statistical and financial records.
• Maintain paper and electronic filing systems for records and messages.
• Perform administration support to team on process basis.
• Liaising with travel partners, including airlines and hotels.
• Manage and coordinate travel needs and other source data.
• Dealing with customer enquiries and aiming to meet their expectations.
• Overseeing the smooth, efficient running of the business.
• Constantly motivating the sales team to hit their targets and ensure company profitability.
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
• Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training.
• Organizing incentives, bonus schemes and competitions.
• Communicating with sales consultants and providing encouragement, help and advice.
• Dealing with disciplinary matters and customer complaints.