Conceptualising marketing campaigns & promotional events to create value and increase market share.
Administering the department, managing recruitments & trainings and providing effective leadership to the staff.
Supervising end-to-end Customer Lifecycle Management; providing world class customer service to clients to maintain customer satisfaction and generate repeat business.
Leading the sales & marketing operations inclusive of projection of annual sales, tracking of sales performance, devising of sales strategies in line with business goals & objectives.
Exploring potential business avenues and working towards achieving business targets; initiating market development efforts and increasing business growth.
Defining operational costs for the centres, annual targets and supervising risk & audit activities.
Scrutinising club performance & profitability; ensuring revenue and client satisfaction targets are met and exceeded; examining financial reports and P&L statements.