Job Profile: 
* Handling over 16 locations out of which 4 are prime Airport locations, operational 24/7.
* Responsible for Operations and overall delivery of services.
* Managing teams of Client Service Executives (CSE) and ensuring excellent service delivery to customers.
* Responsible for monitoring vehicle demand trends and proactively managing existing supply requests / schedules, to provide a balanced inventory.
* Providing periodical reports to management regarding vehicle, staff overtime, cost evaluation, lease vehicle reports, rental vehicle report and non-revenue voucher reports.
* Screening Calls and timeously responding to irate customer and staff queries via phone and emails.
* Overseeing activities by directing and controlling the maintenance repair and/or recondition fleet vehicles and ensure all quality assurance standards are maintained at location.
* Collaborating with Insurance companies for Insurance recovery of fleet in case of accidents.
* Preparing monthly reports for deduction from the employees regarding accidents/ traffic fines.
* Responsible for reviewing monthly statistics and reports, utilizing the information as indicators for prioritizing activities.
* Assigned to draw up duty rosters and ensuring that adequate number of both experienced and trainee staff will be on duty and on standby.