• Generating bank account numbers for customers and file customers records
• Instant debit card issuance to both new and existing customers
• Handling Large amount of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Cross selling products to customers while taking the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open & 
interactive communication
• Follow communication procedures, guidelines and policies
• Provide customers with products and services information while attending to their 
attending to their enquires 
• Logging and resolving issues emanating from the use of debit card such as dispense 
error on CRM
• Keep record of customers interactions and file documents
