* Receive and study dealer's requests for authorization for showrooms, spare parts outlets & service, and conduct visits to evaluate proposed facilities and report to top management.
* Make sure that the dealers standards are settled in the showrooms and after sales.
* Responsible for started new projects.
* Quarterly skill assistant for sales and service advisers.
* Manage and coordinate all sales & after sales activities.
* Ensure service work converts into efficient workshop flows.
* Ensure the availability of all after sales and special tools internal reporting (monthly after sales report, after sales performance report, customer satisfaction, stock management, etc.).
* Workshops & warehouses follow the standard of NMC (Nissan Motor Corporation).
* Working on a DOS (Dealer’s Operation Standards) program which improvement the after sales.
* Monitor workshop productivity and the effective use of labor.
* Develop - Implement - Measure - Improve Performance KPI`s.
* Work to constantly improve the quality of customer service.
* Kaizen the after sales department is adequately staffed in order to achieve departmental objectives and provide a prompt service to customers. Improve the after sale skills to the front line.
* Ensure staff maintain up-to-date knowledge, improve technical skills and achieve a high level of
workmanship.