From March 2010 - till date working as Service Advisor in Evo Bus department at M/S Emirates Motor Company ( M/S Alfahim Group) (General Distributors for Mercedes-Benz Vehicles), United Arab Emirates. 
Working as a stand - in Team leader from Aug 10 - till date leading team of three technicians and assist them technically and motivate them to achieve the targeted sold hours, efficiency, utilization and productivity. 
Work Profile: 
• Receive the customers & vehicles in the front office. 
• Listen to the customer concerns carefully and prepare the work order as per the dialogues conducted in DMS 
• Forward and follow up work order status with the technicians and check if they need any assistance. 
• Monitor and final control all the jobs done by technicians. 
• Prepare estimations and follow up with customer and insurance companies. 
• Follow up for spare parts with parts departments. 
• Pre plan monthly service schedules for customer. 
• Closing work orders as per Mercedes-Benz standards. 
• Maintain vehicle records (Schedule Maintenance, Unscheduled maintenance, Fleet history). 
• Maintain Service campaign and vehicle recall status and perform in time. 
• Monitor Workshop Efficiency, utilization and productivity reports daily and weekly basis to achieve targets. 
• Schedule maintenance or repair for workshop equipment with supplier. 
• Prepare Technical Product Report for component failure and forward to manufacturer for advice. 
• Attend department meetings and actively discuss workshop issues and requirements. 
• Read, understand and train technicians on the latest Technical Information update.