•	Worked closely with other departments within the company to ensure proper handling of customer service issues
•	Screened and hired all new employees for the department.
•	Resolved client issues and ensured client satisfaction with products and service
•	Developed and implemented techniques for improving functions of service department
•	Monitored programs and performed survey on customer satisfaction
•	Set performance standards and service goals for the department
•	Planned and scheduled training programs for staff
•	Evaluated performance of staff and talked to them individually and offered motivation
•	Reviewed reports and suggest efficiency enhancements
•	Analyzed and improved process of the department
