? Develop and use established kaizen(continuous improvement) tools
? Responsible for the certification and recertification of branches for various dealer standards programs (TSM Kodawari, TSM BP, ASEC, DERAP)
? Develop, implement and analyse SOPs for various business process
? Visit branches on a monthly basis to evaluate kodawari standards (Toyota dealer standard) and prepare reports based on the findings
? Meet the branch managers regularly and discuss the audit results and develop counter measures
? In-charge for employee suggestion program (“Share Your Idea”)
? Responsible for managing department related web applications (Audit suite, Fikra app, Final Inspection app)
? Data collection and analysis including WIP, Labour productivity, efficiency, overtime, workshop utilisation, rework etc.
? Prepare, execute, revise, and measure progress of kaizen plans
? Train kaizen to staff (5S, 7W, JIT, TPS etc.)
? Prepare and circulate various reports(Productivity report, Document audit report, 4S and Safety report, Service Advisor KPI report etc.)
? Audit of service core process and procedures
? Conduct warranty audits and prepare report based on the findings
? Preparation and upload of monthly service KPI report to TMC (Japan)
? Preparation of activity report (Customer Service Excellence Award- Priority Theme) & Service KPI target report.
? Other responsibilities as assigned