? Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
? Check customer complaints and confirm log files through the system for customers cash refund process to carry out daily basis.
? Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labour.
? Cross check customer cash refunds process and ensure that payments are done on a daily routine as per procedures and policies.
? Train and motivate customer care representatives to achieve the service level and targets setup by the organisation.
