•	First point of contact with delinquent customers. 
•	Working as part of a team to meet and exceed corporate goals for eliminating delinquency while maintaining high professional levels.  
•	Delegate and balance tasks to quickly conclude past due bill situation and refer defaulters to the legal Department. 
•	To monitor and follow up the overdue debts.
•	Resolve problems or discrepancies concerning customer accounts.
•	To make sure that all the customers are paying within the credit periods. 
•	To identify the reasons for bad debt and take action to avoid the same in future.
