JOB PROFILE:
•	Works closely with the Operation Manager in Food & Beverage.
•	Oversee the daily operations of outlet for efficient operations.
•	Plan and assign daily workloads to outlet associates.
•	Develop and enforce established policies and procedures.
•	Establish operational strategies to meet quality and customer service standards.
•	Develop marketing strategies to improve sales and profitability.
•	Maintain the outlet facility clean and safe.
•	Obtain customer feedbacks and recommend necessary outlet operational changes.
•	Interview and hire associates for outlet operations.
•	Schedule orientations and job trainings to outlet associates.
•	Organize regular meetings to discuss about issues and updates.
•	Analyze and resolve problems in a timely and accurate manner.
•	Organize special events and entertainments to attract more customers.
•	Address customer queries courteously and ensure customer satisfaction.
•	Develop cost-effective operational plan to achieve outlet goals.
•	Assist in cash handling activities and develop expense and revenue reports.
•	Ability to manage a multicultural team and displays leadership skills.