Working as OTC-Specialist / Team Lead  with the team handling skill of 11 Head counts across different process and majorly towards Accounts Receivable and Supporting the team across different centers in UK and Europe region.
Always ensured to maintain schedule adherence, basic practice and ethics of the organization.

Order to Cash  : DSO CFO Reporting package , cash trend forecaster, credit recommendation, top 100 customer behavior pattern, weekly milestone check of AR collected against the target and unapplied cash action plan recommendation. Reviewed and analyzed Dun and Bradstreet Credit Reports to determine credit score and rating ,Cash postings, collections, billing and Invoicing, maintain current accounts, new accounts, reconcile accounts, disputing, assist with accounts payable, expense reports, training on policies, procedures, and SAP system, auditing, researching, reconcile expenses to general ledger.
Weekly review with the onsite team towards to the future goal, process improvement and current performance of the team.


Financial Controls: Saved thousands of dollars by creating a system to identify duplicate credits and revamping the merchandise-return authorization process.

Monthly Close: Delivered accurate and on-time monthly financial closing for A/R functions.

Customer management : Client relationship, Escalation management, change control, process , performance reviews with client stakeholders and in the monthly governance.
    
Handling controls and compliance audits for the scope  of work managed. 
Monthly forecasting on volume and capacity utilization of the team.
Driving the team towards error free process with 100% quality in place.
Ensure to have pre-planned design towards month end volume spike and proper staffing design during absence.

Transformation – Projects, Process Improvements, root cause analysis of customer input to BPO processes and recommend development actions to address potential problems.
Training the team members on end to end process flow of OTC to ensure they have the complete knowledge about the business which will in turn help them to understand the transactions they do.

Experienced in doing onsite transitions and creating desktop procedures.

People management :  Staffing ,training, coaching and mentoring and performance appraisal.
Received several acknowledgements as a best individual performer.
