?	Plan, organize, lead and control total shop floor operations
?	Ensuring that all workshop staff adheres to the time schedules for the workload.
?	Reporting & coordinating with the Senior Manager
?	Contribute to total customer satisfaction through service initiation, ensuring proper distribution and execution of all demanded repairs, ensuring vehicle delivered at the promised delivery time. 
?	Maintain min .no. of carry over’s, repeat jobs. 
?	To analyze the service center performance and to ensure the dealer profitability & better customer retention. 
?	Improving the technical skill of the manpower available at the dealership through continuous training. 
?	Preparing workshop performance reports, manpower productivity reports analyze and take countermeasures based on the reports for further improvements of staff performance. 
?	Send regular product feedback to principle and monitoring the countermeasure effectiveness.
?	To implement & monitor service quality standards and maintaining SOP in the service center. 
?	Submit claims timely as per procedure reconcile payments of the same received from principle.
?	Working on new projects for improving productivity, skills, personality development of individual manpower.
