• Introduction and Training program for JBASE.
• Was part of the Company on-going project of implementing a new system &#40;DirectFN DT and AT&#41;
• IT Technical Support 
o Installing and configuring, monitoring and maintaining computer systems and applications.
o Troubleshooting and diagnosing system and network problems and solving hardware. (replacing parts as required.) or software faults.
o Talking to staff or clients (face-to-face or over the telephone) to help them set up systems or resolve issues. 
o Prioritizing and managing open cases. 
o Rapidly establishing a good working relationship with other professionals.