?	Accountable for the smooth running of employee’s hardware and software. Identify, troubleshoot, and resolve the issues in the time frame and with company guideline.
?	Manages the day-to-day operations by monitoring system performance, configuration, and maintenance.
?	Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
?	Install and configure users hardware (laptop & desktop), Software and Printers.
?	Install and manage wireless network (TP-link, NetGear). Monitor & troubleshoot wireless network. Guest and staff WIFI configuration.
?	Monitoring, and troubleshooting of Local Area network (LAN) and network cabling.
?	Install, monitor ESET Nod32 antivirus end points and ensure all systems are well protected and up to date with latest signature. Troubleshoot if any vulnerability detected.
?	In case of a major IT event, provided the necessary IT support to solve the major IT event and to get the system up and running, which may require some travel.
?	Implementation of IT enterprise images for Desktops/Laptops according to procedures and policy to insure a consistent environment.
?	Responsible for procurement, installation, configuration, operation and maintenance of hardware systems. Standard asset tagging and managing via RFID system.
?	Install and configure and manage Suprema Biometric door access and time attendance system.
?	Manage conference and meeting room, conferencing devices. Make sure to test audio, video, projector and TV’s are working on daily basic.
?	Troubleshooting the machines problems using remote access services like windows remote desktop, Team Viewer etc.
?	Responsible for the day-to-day maintenance and operation of systems. Take steps to preventive and corrective maintenance of Infrastructure.
?	Monitor ticketing system for new tickets and work-items. Update existing tickets. 
?	Managing all AMC contracts for hardware’s and software’s and communicate for support if required.
?	Maintaining hardware and software inventory (serial no, service tag, warranty and vendor details, contacts etc.). and maintain corporate level Asset Tag’s.
