?	Dedicated commitment to customer service & managing the team
?	Provide the first call resolution.
?	Communication with internal employees in other departments.
?	Assisting Team Leader in training and working cohesively and productively with a team of employees.
?	Effectively communicate within the organization as well as between employees and management.
?	Communicate, negotiate and mediate with a wide range of customers and staff.
?	Work efficiently in Investigation and Resolution department (IRU). 
?	Work effectively with GPRS Team. (General Packet Radio Service).
?	Play a vital role in recruitment team of the contact center.
