1. Parts Operation Business:
o Establish the Annual Business Plan including Parts opportunity & Sales Targets.
o Handling parts technical enquiries.
o Continuously Follow-up with Customers to measure and report their satisfaction.
o Weekly reports of pending quotations, sales volume, back orders, long delivery dates.

2. Spare parts pricing:
o Review of existing prices of parts quotation for commercial & governmental customers to workshops. 
o Reviewing the given quote details of warranty or owner prices details. 
o Confirm the quote or final invoices are discounted, any special prices. 

3. Parts Marketing & Technical Support:
o Identify & Report Parts Competitors and Competitive Brands active in the branch territory. 
o Parts stock forecasting based on the opportunities in the market.
o Market Coverage & Survey.
o Customer’s Seminar & Presentations.
o Deliver Training for the newly hired personnel, Junior Engineers as well as the customers. 

4. Consult with our workshops on the improvement and growth of the service business, service retention and customer satisfaction.