Achievements
	Orchestrating the store to achieve an annual budget of 150 million AED per annum and improving the CSR index from 7.5 to 9 out of 10.

Key Responsibilities
	Total budgeted sales of the store.
	Ensuring that at all time and in all areas of operation the highest standards of customer service are achieved and expected as the norms.
	Maintaining the brand integrity through retail display standards. 
	Providing full support to the HR Manager to ensure that all employees are fully trained and developed to a required standard to ensure effective staffing and the levels of internal and external customer service are maintained.
	Implement and maintain compliance with company policies and procedures through delegation and supervision. 
	Partnering alongside the management team to set up and establish new stores.
	Monitor and evaluate the mystery shopper program and use feedback to develop staff and constantly deliver the highest standards of customer satisfaction. 
	Execute marketing activities in the store in conjunction with the marketing calendar of the business. 
