Reporting to the Executive Director, provided an excellent service to self-paying patients, acting as their key point of contact with BMI Healthcare.
My main focus was to work in the sales and marketing department, ensuring a seamless patient journey for all self paying patients. I prided myself on maximizing sales, contributing to events and promotional offers, and providing the best for BMI The Sloane Hospital's patients. 
Conducted all communications clearly and concisely, adapting to each patient. Dealt with all correspondence for self pay patients, in person, over email, phone and via post. Responsible for the pricing of all day case and inpatient procedures, maintaining consistency at all times. Responsible for the despatch of invoices and processing of payments. Collected data to analyse self pay trends and implemented changes where required to enhance the self pay experience. 