• Diagnosing and rectifying complaints in Mercedes-Benz Commercial Vehicles (ACTROS 4840). 
• Prepare technical & non-technical reports. Forwarding and coordinating for the same with officials at Daimler India Pvt. Ltd. 
• Handling customers, ensuring their concerns taken care. 
• Ensures that all service measures explained to technicians and being carried out. 
• Train and assist co-workers to carry out works as per Mercedes-Benz standards. 
• Inventory, Monitoring stock, fixing re-order level Handling. 
• Handling warranty claims, forwarding to officials. 
• Work force, activities of the branch Handling.