1.	Domain expert in Warranty, Recall and Flat rate time implementation,
2.	Super User in SAP DBM 8.0 in Warranty and Recall Management, 
3.	Heading warranty operations of brands Toyota and Lexus, 
4.	Involved in Business Process Improvements in the domain Recall and Workshop Flat Rate Hour(FRT),
•	Study business process, remove unwanted steps to improve turnaround time,
•	Addition of new methods to existing process to make it comprehensive and transparent,
•	Workshop FRT – Adoption of OEM provided Labour codes and FRTs, its implementation in G/R and P/M jobs, Inspect and Analyse in areas of conflict, Carry out time study and Recommend change. 
•	Creation of service packages combining parts and labour for existing and new businesses. This leads to avoiding manual selection of required items, scope of error and incorrect pricing,
5.	Creation and provide higher management with Reports as
•	Recall Non-compliance report – to track missed recalls when the vehicle reported to the workshop,
•	Warranty Summary report – to track performance of warranty personnel and outstanding claims, 
•	Recall Execution reports – to track execution of recall in all service locations, 
•	Warranty Revenue report – to track claims recovery and reconciliation of claims and 
6.	Maintain inventory of Recall parts by analysing consumption, available quantity and unfinished units. 
7.	Assist in Business Development. Creation of labour codes, service packages and suggest usage of appropriate items such as parts and labour. 
8.	Fix FRTs of promotional packages by conducting time study. 
9.	Submission of claims to OEM and carry out reconciliation of claims, 
10.	Obtain management approval to absorb denied/short settled claims.
