•	Researching and resolving issues related to practice management
•	Issues dissection and escalation to development according to the impact
•	Providing priority support to value added resellers
•	Conducting training sessions for new clients and resources
•	Research and Analysis to enhance the CureMD practice management according to changing industry standards
•	Working on various projects to enhance the application and creating user manuals for internal and external usage
•	Working on client retention as account manager in order to fulfil their needs in term of application updates and work flows
