•	To oversee bookings and to constantly work to increase the number of room reservations and to maximize revenue.
•	Handle and organize group bookings.
•	Assist sales inquiries.
•	Monitor reservation levels and inform Manager of current and future occupancy rates.
•	Prepare reservation sales reports, visa reconciliation and other department related reports.
•	Attend and engage in team meetings.
•	Process amendments to reservations such as extensions, early departures, etc.
•	Manage no show reservations by investigation and recording of same.
•	Responsible for resolving issues particularly when reservations are not logged correctly or other related problems meeting guest needs.
•	Build and maintain positive relationships with all internal / external customers and guests in order to anticipate their needs.
•	Conduct on the job training in accordance with the departmental standards and procedures.
•	Prepare efficient work schedules to staff members in line with labor codes.



