?	Direct control of Workshop business process and its activities I.E Service Sale, Workshop Planning, Customer Approval, Workshop Production, Invoicing, Vehicle Return and Follow-up.
?	Creating goals and objectives for the department, which includes an annual operating budget and marketing plan to promote new and repeat business
?	Ensuring that the service area is well-organized and clean, by implementation and monitoring of 5s theory.
?	Promoting and practicing with the Scania Dealer Operating Standards-4 (DOS-4), as a result, we had achieved DOS-4 Certification from Scania in Sept-2016.
?	Measuring few points, hour worked, hour attended, non-productive time and hour sold to analysis operational efficiency.
?	Increasing the efficiency of productive through the WBT (web-based training) & IBT (internet based test ) training courses and the whole process will process on basis of the skill matrix
?	Maximizing the workshop production by doing the workshop planning and Liaise with Parts department to ensure parts availability & initially decrease the lead time if the part is not available.
?	Ensure the ongoing condition of workshop tools and equipment, arranging purchase, and calibration of tools as per manufacturer company guideline and maintaining the document.
?	Monitor dealer CSI by taking direct follow up with the customer as well as through CRM Dept. And implementing Kaizen theory of Quality Circle, if necessary
?	Making decisions in the case of customer complaints and Coordinate with the different department for addressing the matter.
?	Visiting the customer site to maintain the customer quality care, customer retention, and loyalty and preparing the loyalty program for such customer.
?	Monitoring & completing the Technical & Recall Campaign receiving from Manufacturers.
?	Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
?	Reviewing all technical bulletin and information from manufacturers and conveying all relevant information to the technical team.

