?	Establishes long-term technology network objectives, plans, and policies, maintaining alignment with organizational goals and objectives
?	Safeguards operational efficiency and prime functionality with effective management of the IT infrastructure department’s operational planning, project planning and allocation of resources
?	Enhanced security, reduced downtime, and decreased the incidence of spam in electronic communications by 60% via completion of a project to upgrade IT infrastructure, mail security, spam filter and virus control systems (Websense Security Suite & Trend Micro Enterprise Security Suite) and development of detailed strategic backup and disaster recovery plans 

?	Minimized downtime and improved security by enhancing availability of ERP system (Sage Line500) to three branch offices by creating site-to-site VPN connections between the main office and three branch offices utilizing Cisco devices
?	Enhanced service quality and control with development of a database to control warranty processes throughout the Middle East from receiving a service request through ordering spare parts, shipping parts to service partners, closing cases, and claiming costs 
?	Directly influenced revenue by skillfully managing and updating the company’s website to display the latest available product line
?	Increased client satisfaction while reducing average handling time of service calls with development and deployment of a series of strategic process improvements
?	Enhanced service quality by controlling a safe stock level of frequently used spare parts in the warranty process based on business analysis identification of trends