o	Coordinating and supervising the day-to-day sales efforts of the team.
o	Maintaining excellent team atmosphere to reach team targets, leading sales consultants to achieve their targets.
o	Following up with sales team on leads and potential customer contacts.
o	Handling customers’ complaints – finding solution in difficult situations with customers.
o	Responsible for display of cars in the showroom (model mix).
o	Responsible for the ordering vehicles (model mix as well as specification).
o	Evaluating performance of each sales consultant and implementing coaching on the spot if needed.
o	Reducing shrinkage by managing loss prevention techniques.
o	To have up-to-date product knowledge of all Mercedes-Benz vehicles and other products and services.
o	Creating required reports on a weekly and monthly basis.
o	Gaining a thorough understanding of every customer’s needs in order to offer them the best solution.
o	Addressing individual and group training needs.
  
Key Achievements:

o	Overachieved team sales target for 2014 and 2015 
o	Improved team CSI target achievement to a level of 91% in 2015 and 96% in 2016