Started the career as front line agent (for HP laptops) in Sutherland Global solutions. Promoted as Agent Support Group (ASG) and then promoted as Subject matter expert (SME) in Sutherland (2006-2009)
Joined as IT-technician (in Service Desk operations) FLSmidth private limited, promoted as IT-analyst and then IT-specialist (2009-2014)
Joined HCL technologies as technical specialist, promoted as manager - Service delivery. 
Currently working as Senior manager in cross functional service delivery management.