•	Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
•	Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the differences in flavor and blends.
•	Tastes products on a per shift basis for quality assurance.
•	Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
•	Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
•	Establishes effective and positive communication amongst all team members.
•	Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
•	Pro-active in solving customer problems and satisfying customers in various situations.
•	Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
