•	Oversee, monitor and control the day-to-day operations. The role involves achieving business performance results and policy reviews and formulation.
•	Carry out assessment of the activities and performances of the organization by evaluating monthly Sales, Purchase & Expense reports for accuracy and clarity.
•	Provide strong and visible enterprise leadership, ensuring delivery of strategic and tactical responses to the ever changing business environment, including customer, competitor, community, regulator and government.
•	Develop contingency, plans to protect business operations in the event of major crises that could result in huge losses.
•	Develop a well-trained, disciplined and tightly controlled and managed branch network capable of delivering high quality services.
•	Ensure all standard operation procedures (SOPs) are adhered to and maintain consistently in overall service standards in the division.
