•	Responsible for managing operations and spearheading team of 15 team members
•	Weekly client interaction to discuss SLA performance and other performance metrics
•	Training and development of team members
•	Conduct performance appraisal
•	Manpower planning and right sizing of team
•	Onshore migration of enrollment process from Tunbridge Wells, UK
•	Setting up a team of 25 team members, conducting training and accreditation
•	Quality checking of claims – Large Corporate, Small & Medium Enterprise and Personal Lines
•	Cross / Refresher training between business lines
•	Analysis of claims put on hold
•	Reduction of queries sent to onshore
•	High value claims audit to reduce revenue leakage
•	Processing of healthcare claims via EDI (Electronic Data Interface)
•	Processing of healthcare claims via Web based interface
•	Processing of High value claims
•	Help Team Leader in generating of various performance reports
•	Training of new joiners
•	Quality checked of claims
