Handles guest complaints and other related problems /
Greets the VIP guests of the hotel, / checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour, / Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- , / Assists in handling room lock problems.
Prepares and checks for VIP’s arrival and escorts guests to rooms / Assists reception, business centre, cashier, concierge and bell captain during they are busy.
Answers guests inquires, handles complaints and attend to the needs of the guests.
Approves and sign for allowances, rebates etc., as required by Front Office Cashier

