•	Identify customer needs by demonstrating interest in them, by listening and by establishing an advisory relationship. 
•	Offer all customers a test drive
•	Ensure customers receive thorough explanations and a pleasant non-pressured purchasing experience. 
•	Deliver vehicle equipped as promised. 
•	Personally, and clearly explain vehicle’s features, operating control, warranty and maintenance schedule 
•	Staying in touch with the clients for getting future business and references 
•	Use a delivery checklist and deliver vehicles in perfect order. 
•	Introduce customers to group sales manager and to members of the Parts, Service, and DCAC Team. 
•	Contact all customers within one week of the vehicle delivery to ensure total satisfaction
•	Deliver/turn over vehicle at promised time. 
•	Update customers on product information and briefing on new vehicle launches


