?	Managing day to day operations of Microsoft Office 365 Technical Support (CSS Enterprise Support) with a span of control of 8 Team Managers, 18 TLs, 4 Duty Managers and 150 Front line Support Engineers.
?	Overall responsible for customer and operational performance matrix & People Management. 
?	Managing and handling the responsibility of preparing and presenting the weekly, monthly and quarterly business reviews. 
?	Responsible for revenue of the business
