Co-owned and managed the Customer Experience Strategy and execution of CA’s Cloud Service Management product which caters to customers all across the globe. This included creating a unique customer experience to achieve sustainable growth and designing the right experience-focused value propositions for the product.
 
My key focus areas were 1) To enhance the Emotional Signature to define the customer's engagement with the product 2) To define standards and processes to bring the product closer to customers, during all phases of the customer journey.

|? TYPE OF PRODUCT: Cloud IT Service Management
|? DOMAIN: Cross Vertical