•	Preparing Project documents for new projects (Solution Diagram, Project Workbook and Scope of Workbook).
•	Project Implementation and Configuration/Administration.
•	Project Support (SLA).
•	Day to day troubleshooting, if the customer raised any support tickets.
•	Delivering training on IPOCC and ACCS.
•	Documentation (preparing Lab guides (MS Word), Training Material (PPT)) for Avaya Learning Projects.