Worked as senior service advisor follow up seven step service :
Appointment 
Reception 
Repair order
Dispatch and production 
Quality control 
Delivery 
Post service follow up 
Receive guest with warm welcoming and making repair order with under standing the guest needs.
Provide detailing explosions on job card to carried out on vehicle.
Provide detailed explanations and technical justification for additional repairs with cost estimation and obtain approval from guest .
Advise customers on required vital jobs and selling value added services,service contracts and accessories.
Able to resolve customer complaints and gain customers loyalty.
Follow up with workshop and update customers regularly on the job progress and ensure delivery of vehicle in the same promised time.
Raise warranty approval.
Follow up ordering parts not available and keep customer informed.
Prepare invoices and prepare for active delivery of vehicle.
Follow up payments and credit customer and ensure collection within stipulated time.
Conduct post follow up to ensure customer satisfaction