Reporting to Community Manager Job Summary 
Asst. Community Manager (CM) position is all about managing the operations at the office space. ACM will work closely with the CM and will focus on execution and delivery of the standard operating procedures. 

?	ACM will ensure that all SOP’s are followed and each of the role is executing his /her responsibility. 
?	Will assist the CM in developing business and expanding client base. 
?	Accountable for achieving financial objectives. 
?	Ensuring best customer service to all the clients base through effective relationship management and rapport building. 
 Primary Responsibilities 
•	Create an amazing customer experience for new members so that they believe being a part of Awfis is the best decision they have ever made. 
•	Continue to build up our member community with the goal of developing advocates, successful referring relationships that will be measured by a target. 
•	Ensure an inspiring, useful and ultimately helpful experience for members in the community so the retention is maintained at 95% utilization rate. 
•	Partnership and alliances with service providers to enhance member’s experience through benefits and preferential rates. 
•	Foster new relationships with entrepreneurs, freelancers, solopreneurs, small businesses, and non-profits which lead to inquiry about our products and services. 

•	Continuously improvise on the SOP Manual in collaboration with CMs and team 
•	Maintain highest standards of maintenance and upkeep of the premise and equipment. 
•	Prepare and deliver sales targets 
•	Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements. 
•	Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation 
•	Inventory management of Food & Beverage & office supplies 
•	Initiate, collaborate and manage events for member’s engagement and education.