Defined, created, owned and implemented complete ITIL process for Dean foods (Texas, USA), for which received special appreciation from Client on onsite visit  (year 2015-2016).
Process compliance streamlined by implementing CSI (Continuous Service Improvement) techniques resulting in enhanced customer experience.
Played a key role in the functional implementation of Remedy (CRM - tool) into the organisation - which was considered as a major achievement in service delivery by the senior leadership team - FLSmidth private limited.
Received the employee of the year award for 2011 in IT- operations  FLSmidth private limited
Received the outstanding employee of the year award for 2016 in HCL technologies