• Spearheaded an authentic Italian franchise out of Italy with a restaurant and retail business (almost 400 SKU in the retail section) 
• Significant accomplishments - 
o Was leader of the opening team of the second Eataly in Qatar at Doha Festival City, we opened the restaurant on 10th December, 2017 
o Increased the overall guest satisfaction index by more than 8% over 6 months for Eataly Mall of Qatar o Decreased food cost by 1.4% YOY at Eataly Mall of Qatar and non-food cost by 2.5% over the last 6 months. Some of the strategies were introducing prep and par levels and by working with procurement and the regional operations team out of Dubai to source items locally rather than from Dubai. 
o Launched home deliveries at both locations for the first time with multiple delivery partners, adding to the revenue stream. 
o Launched events like regular cooking classes for 80 to 100 kids from schools as an educational experience while creating strategies for these events to bring them back with parents.
o Increased Zomato review scores by almost 1% in both restaurants o Was selected within probation period as part of a 6-member elite committee on Happiness for Azadea Qatar to plan and implement events for more than 1100 company staff throughout the year.
• I have been closely coordinating with regional and local departments related to all aspects of daily operations. 
 
 