•	Coordinating with back-end to resolve issues related to  unsolved/repeating customer calls.
•	 Responsible for identifying high usage customers and forwarding their date base to outbound.
•	 Maintaning TAS reports and login of CSR`s.
•	Updating customer profiles according to their usage.
•	End of day reports to back-end for number of calls received and requirement of customers.
•	Generating reports as required and instructed by MIS Head.
