• Service Product issue management, escalation & resolution.
• Optimize service & Parts repair procedure & communication with dealers & field service engineer.
• Improve Customer relation & vehicle ownership expansion by quickly resolving product quality concerns through cross functional team & close loop solution for current products.
• Drive & escalate issue to QA, Engineering & production for service resolution.
• Monitor & summarized top issue on monthly basis FSR & preparing MIS reports.
• Team Leader to manage and control service activities for All over India.  The product handled by self is Pick and Carry Cranes, New Generation Farana Cranes etc.
•  Working in tandem with the Parts Department to get the parts business.
• Formulating strategic plans to enhance sales by working closely with dealers under the region. 
• Ensuring adequate and prompt technical assistance to customer and dealers.
• Planning and implementing strategic plans to achieve the desired corporate objectives and sales targets.
• Coordinating with various vendors to ensure smooth deliveries and overall operations.
• To solve the problems of customers with the help of dealer.
•  Warranty & Post warranty services of all Pick & Carry Cranes.