?	Worked in all aspects of the Automobile after Sales Industry including the Technical Coordination / Shop Floor Activities / Warranty Dept. / Front Office / Body Shop.
?	Taking care of all service related activities for developing Revenue Generation & Profitability.
?	Ensuring availability of manpower at different level in workshop managing their productivity.
?	Ensuring SQS (Service Quality Standards) in workshop.
?	Controlling day to day shop floor/Front Office activities.
?	Handling &analyze the technical issues / failures, technical circulars documenting & reporting quality issues to the Principles.
?	Through knowledge on warranty systems & procedures.
?	Preparing failure reports for major aggregates claim to get the prior approval before replacement.
?	Handling warranty claims process & following claims till the issuance of credit note.
?	Conducting on job training for all category staffs & mechanics focusing on technical & customer care aspect.
?	Collecting & collating data on repeat jobs / other specific complaints & discuss the same with the manufacturing team for counter measures.
?	Maintaining and preparation of MIS reports

?	Inspect on service advisor’s follow up regarding service remainders on PMS in order to maintain targeted vehicle inflow 

?	Monitoring of daily vehicle inflow based on daily appointment reports prepared by the service advisors

?	Coordinate with service advisors and Spare parts department in order to meet delivery lead time

?	Conducting monthly review meetings with service advisors, floor supervisor and spare parts in charge

?	Scheduling meetings with customers on monthly basis

?	Monitoring progress of revenue and achieving monthly targets

?	Focus on reducing turnaround days of vehicle servicing period

?	Maintaining the promised delivery time as per the customer requirement

?	Handling CRM Portal to Resolve the Customer complaint in particular time period.