? Ensure customer satisfaction for enhanced business levels and Customer Retention.
? Ensure top quality work job by matching principals' repair standards. Enhancing Customer Satisfaction and diminish return jobs.
? Ensure high level of productivity to increase profits and quick turnover of job.
? Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.  Ensure proper delivery of the vehicle to the customer.
? To ensure the branch impact planning meetings are held monthly and action taken on the weak areas and business improvement plans.
? Analysis the CS results, on time delivery report, parts availability status and return jobs reports and hold necessary interdepartmental meetings for the corrective steps. 
? Submitting the monthly principle report as per GMC standards.