Coordinate with Team Leaders to distribute the repair orders to the workshop teams depending on skill and automotive speciality.
 Monitor the progress of repairs and services by following up directly with service teams.
 Coordinate with Quality Testers to conduct final inspection on vehicles before release to customers.
 Update the Reception Team as to status and timing of repairs to facilitate their communication with customers.
Ensure that repair order estimates for additional repairs are forwarded in a timely manner to Service Advisors to gain approval for the repairs.
Monitor the workflow and make adjustments as necessary to improve efficiency.
Coordinate with subcontractors (machine shop, key cutters etc) to perform required services. 
Track items sent for repairs outside the Company and facilitate their timely return delivery.
 Prepare all required reports.
 Load ‘work-in-progress ‘data into the Oracle system to enable Technicians to clock repairs within required timings.
Monitor the parking lot space availability and coordinate with the Drivers to maximize capacity.
Undertake additional related responsibilities as required.