•	To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems
•	Implementation of Dealer infrastructure up gradation for better branding & customer satisfaction
•	Responsible for Door step installation and Service
•	Entails a considerable amount of walking, working with Parts Counterpersons and Technicians, and greeting customers.
•	Maintain and follow up on customer data & Doing CSI after sales
•	Involves analyzing current inventory, spot-checking to ensure that actual inventory coincides with computerized inventory, checking on back orders, etc.
•	To provide a single window between the area office and the other departments of the company on all service matters
•	Guiding the dealer in modernization of dealership to improve processes and customer experience
•	Requires working closely with other leaders in the dealership, planning for the appropriate availability of parts and supplies, and participating in forecasting and revising plans
•	Giving additional schemes for Paid service customers in order to increase the revenue at the dealership
•	Involves ensuring that at least one other person in the department is knowledgeable about inventory requirements and ordering systems.
•	Providing Extended warranty for all New vehicle and also for delivered vehicle
•	Manpower management at the dealership level  and  also providing the training to the 
manpower on PDI (Pre delivery inspection) processes
•	Handling Dealer development operations of assigned territory
•	Checking pre-delivery (PDI) in the dealership to limit warranty cost
•	Giving additional schemes for Paid service customers in order to increase the revenue at the dealership workshop 
•	Solving customer complaints in the field, and improving the quality of the parts by taking feedback from the field
•	Increasing more vehicle inflow at the dealership by conducting various service marketing activities like service campaigns, mobile van, Demo camp
•	Continuous interacting with plant and dealership team with respect to product issues
