Ensure the Service Standards are met according to the company Guidelines.
Ensure the customer expectations are fulfilled or exceeded.
Develop and maintain a healthy relationship with the Manufacturer / Principals.
Ensure that the employees receive training, development and coaching to improve their performance and advancement within the organization.
Establish and communicate a clear vision / direction for the dealership & ensure that the appropriate steps are taken to achieve that vision.
Review progress of service jobs on a daily basis to ensure timely & quality work and to resolve any critical issues or problems. 
Ensure that everyone in the dealership understands the experience that customers have and how they can make future experiences the best possible.
Manage and monitor day-to-day operations and take necessary actions to ensure that the established performance goals and metrics are met or exceeded.
Maintain knowledge on all warranty procedures and documentation.
Ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports.
Monitor all Service KPI's & Team Performance.    
Responsible for all the procedures and their effective implementation to ensure smooth and effective functioning of the Service Center & Body shop.
Create a work environment that improves employee satisfaction and loyalty.
Use CSI and customer feedback to determine specific opportunities for improvement and ensure that any necessary / corrective action is taken in concurrence with the Higher Management. 
Exceptional ability to assign, direct and supervise the work of others.
In-depth knowledge of the basic principles and techniques of supervision.
Develop training plans for all the team members and actively find ways of delivering the training needed. 
Hold regular team meetings, identify improvement areas & give feedback on performance and motivate the team to make improvements where ever necessary. 
Look for ways to increase market share and potential.