• Led a team of more than 150 team members and 10 managers spread over 4 restaurants with an annual brand turnover of more than 6 million QAR. 
• Significant accomplishments – 
o Increase footfall by 4% YOY o Increased guest satisfaction by 0.6% via reviews on Zomato o Decreased food cost by 1.1% YOY by introducing new vendors with the same products at decreased pricing after approval from the principal franchisor 
o Converted a self-service set-up into full-service dining based on market needs and guest feedback after franchisor approval of conversion plan 
o Successfully started a live Mexican Band every weekend at 2 of the restaurants to enhance the ambiance and experience of guests with the aim of enhancing footfall
 o Significantly increased engagement of followers on social media (Facebook, Twitter, Instagram) in close co-ordination with the marketing team creating videos, posts and promotional offers specific to restaurant locations. 
• Remapped the home delivery business, renewing focus on this mode of business due to dwindling YOY dine-in sales. Close partnership with Talabat.com in increasing number of transactions. 
• Initiated the process of hiring hostesses from eastern European/Central Asian countries in order to enhance the new full-service guest experience in the flagship restaurant 
• Identified and promoted one supervisor and one restaurant manager from within the ranks, thus motivating others to see their long-term growth and career paths within the brand and company. 
 

