•	Heading the UK Manual Payments team across Delhi & Chennai and Deputy Head for the Delhi Payments Services Centre
•	Driving Operational Excellence through Strong Quality Assurance framework, Operational Risk Assessments, Internal Audits and Quality Initiatives
•	Actively contributed to 2 large End to End Lean projects within the Business Unit
•	Maintaining & executing effective risk management program to mitigate Fraud & AML
•	Ensure adherence to regulatory and compliance requirements
•	Design and implementation of talent management Strategy Program including Talent acquisition, retention and development programs.
•	Drove process efficiencies/process improvement initiatives across resulting in cost saves, increased client satisfaction, reduction of operational errors & creating additional capacity. Delivered a 16 FTE save through these projects.
•	BPM – Business Process Management project- It was the biggest project to develop a workflow tool for paper based fax instructions to an electronic mode of receiving and storing them. Was involved from proposal, project initiation, development, testing and implementation of the tool.