Key Highlights:
• Achieved significant cost savings in the subscriptions, bulk ordering and through other mechanism annually
• Successfully completed the many project which was due for several months or few years
• Efficiently resolved the space issue and streamlined other internal process within the directorate
• Identified, rectified and closed safety and health hazards, and ensured safe work environment
• Worked closely with the HSSE and Civil Defense Office for safe production floor / work environment
• Developed various Policies and Procedures (including Operating Procedures) in Support Services department
• Used technology to monitor real time status monitoring with existing resources in Publishing Center
• Collaborated with the Facilities Management for resolving major issues and implementing cost effective solutions
• Contributed to the initial stages of automation project in the Publish Center for enhancing operational efficiency
• Successfully completed the first Demographic Study in short period in Community Support – Support Services)
• Redesigned the existing reports (used for last 5 years) within a month of joining the Community Support


Responsibilities 
• Render day-to-day business support to the Executive Director, Directors and General Services Advisor
• Function as focal point for the Executive Director’s Office for other centers / directorates / external stakeholders
• Coordinate major meetings / events and arrange the necessary logistics; and assist in the HR processes
• Coordinate with other Directors to ensure timely work completion and to assist in ED in decision making
• Participate in key meetings (board meetings); act as the custodian of minutes, resolutions, polices, protocols etc.
• Proactive management of calendars and travel itineraries; this including screening of emails, calls, invitations etc.
• Conduct research and develop necessary reports for executive director and coordinate for implementations
• Design PowerPoint Presentations using advanced techniques and use advanced Excel techniques for analytics
• Support in all IT (Software, Hardware & Services) requirements for the Executive Director and Directorate
• Implementing the vision of the executive director within the directorate, and suggests for improvements
• Provide the best possible service and assistance to the internal and external customers (including VIP & VVIPs)
• Handle all matters confidentially; store highly sensitive information in secure places or as per the protocols
• Assist in Project Management; and keep track on the budgets; initiate changes in the websites and Software
• Ad hoc requirement: to act as the ambassador for directorate and act as key problem solver for the directorate
• Functioned as point of contact for QFPC Executive Management Team, Digital Print and Book Store (new initiative)
as well as Shared Services, HR, PD, HSSE, FM, CPD, IT and for other Directorates / Centers
• Organize travel itineraries, calendar management, meeting arrangements and filtering calls and emails   