Key Result Areas as Customer Service Express Coordinator :

•	Co-ordination of operational plans pertaining to Express Delivery and logistics services departments. 
•	Handled the supply chain activities for Oil & Gas customers
•	Attend to customer queries / complaints and resolving the same without delay
•	Liaising regularly with Shippers, Agencies and Airlines representatives, on status of shipments, resolve problems and improve the services
•	Preparation of documents such like customs clearance, manifest
•	Extended support in preparing MIS reports for operations
