• Dealing with potential customers by answering product and service questions; suggesting information about other products and services. 
• Opening customer accounts by recording account information into the database. 
• Maintaining customer records by updating account information into the database. 
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.