providing help and advice to customers using using knowledge of organization's products or services.
•	    communicating courteously with customers by telephone, email, letter and face to face.
•	    investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
•	    handling customer complaints 
•	    processing refunds or compensations to customers in line with Company’s policy.
                 Selling products and implementing sales plans & supervising
•	    analyzing statistics or other data to determine the level of customer service your organization is providing and according analyzes and planning to improve current level.
•	    writing reports analyzing the customer service that your organization provides.
    Weekly product and market knowledge training for team  
•	    developing feedback or complaints procedures for customers to use.
•	    improving customer service procedures, policies and standards for your organization or department.
•	    meeting with other managers to discuss possible improvements to customer service;
•	    being involved in staff recruitment and appraisals.
•	    training staff with essential skills to deliver a high standard of customer service
•	    leading a team of customer service staff.
•	    learning about organization's products or services and keeping up to date with changes
