?	Performing Pod server upgrades, applying OS Patches/Hotfixes (Windows/Linux Servers) for servers that is used for ADP TimeSaver (ADP HCM Time and Labor Management System)
?	Using BladeLogic Server Automation Console
?	Performing Post checks (Server health check) by logging in to 2 clients per pod, testing the basic functionalities of ADP TimeSaver Application
?	Server monitoring using HP Sitescope tool.
?	Resolving escalated issues by tier 1 and providing work around.
?	Monitor and acknowledge server alert issues like low memory, software process failure, stuck reports. 
?	Troubleshooting alerts using Microsoft SQL Server such as running SQL queries and updating custom extract.
?	Querying database using Oracle 11g Developer for database related issues for Kronos eTime.
?	Download of SQL database and restoring on test environment to test software issues.
?	Troubleshoot and resolve interface issues and other technical issues for ADP Timesaver and Enterprise E-Time / Kronos. 
?	Creates Service Request (SR) to keep track the incidents that has been thrown to Research/Tier2 queue after Triage.
?	Communicates to System Administrators, Network Administrators and Level 3 Application Analyst, and SME’s to resolve issues.
