Manages and leads staff in achieving location targets.
• Plans and prepares work schedules and assigns employees to specific duties. Schedules break periods, work hours, and vacations.
• Trains staff on store policies, department procedures, and job duties.
• Orders merchandise and supplies, or prepares requisitions to replenish merchandise on hand.
• Records delivery of merchandise compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspects merchandise to ensure it is correctly priced and displayed.
• Recommends additions to or deletions of merchandise to be sold in store.
• Prepares and monitors sales, inventory and customer complaints reports.
• Listens and answers customer’s complaints and inquires. Examines returned merchandise, and amicably resolves problems to restore and promote good public relations.
• Assists sales staff in completing difficult sales (sell merchandise).
• Supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions.
• Monitors and evaluates location staff performance and training needs.
