?	Responsible for receive and delivery of 45-55 vehicles per day to ensure timely delivery.
?	Ensure full and accurate communication to workshop, parts, reception and quality control.
?	Maintain up to date progress on each and every vehicle.
?	Maintain appointment Heijunka.
?	Coordination with MRS team and call center.
?	Pick up and drop arrangements.
?	Guide the entire front office team into achieve our business targets and KPI’s.
?	Critical customer handling.
?	Extended warranty promotion.
?	Promote service campaigns and technical campaigns using Marketing in charge.
?	Check parts requisition form with using WEPC and confirm
?	Up to date and Train the entire team if any changes in CTDMS, i-CROP, WEPC, SOP & Bulletins.
?	Collect the customer feedback from call Centre and give instruction, report with GM in complicated cases.
?	Check the service satisfaction survey result and make changes.
?	Co-ordinate new Kaizens with team. Implement new Kaizens.
?	Co-ordinate SGA (Small Group Activity).Implement new SGA
