? Set SLA according to procedure approve by supervisor. ? Supervise the work load and the task of each member. ? Monitor different process of the team (Insurance, Licenses, Acceptance & Deduction) ? Create reports for submission to supervisor, project manager & higher management.   ? Send email to project teams regarding the pending task aligned in the process handling.  ? Create payment deduction. ? Coordinate with project team and subcon for disputes and issues.  ? Coordinate with Accounts Payable team for the deduction made.