? Coordinate among service team and ERP team on ERP related issues
? Provide ERP support to all TSC branches in daily operations
? Preparation of service contracts and extended warranty contracts
? Provide necessary reports to service manager- Warranty reports, Business development reports, financial reports etc.
? Analyse operational issues and suggest modifications in the ERP system
? Test and verify the modifications/rectifications made in various forms and reports in the Oracle module
? Key user- Oracle CRM module
? Liase with ICT department to solve day to day IT related issues