Leadership and development of team of 4 who are responsible for the day to day routine of the section, managing all customer requests as well as acting as main support unit to customers for any operational issues.

Contribute to the development and maintenance of standards, policies and procedures to ensure achievement of service delivery that positively impact the customer’s satisfaction and loyalty.

Review and analyze financial data, collateral sources, periodic risk ratings and auditing and verifying documentation. 

Assist relationship managers in account opening, KYC & AML requirements; reviewing documentation deficiency report, AML violations and clearing any irregularities; preparing memos seeking Credit Committee approval regarding amending basic terms and conditions of the facility agreement; preparing client utilization report and clearing outstanding overdraft accounts on weekly basis.