Job controller:
•	Day to day manpower planning depending on the line of absenteeism.
•	Plan, implement and complete service activities without assistance. 
•	Generating daily, weekly and monthly reports to the higher management regarding technical difficulties faced and solved. 
•	Generate daily reports on planned targets, achieved targets and gaps incurred if any. Advice and implements methods and procedures to eliminate/reduce the gap between the planned targets and achieved targets.
•	Daily monitoring of customer complaints and then preparing and implementing action plans to maintain high level of customer satisfaction.
•	Maintain discipline, general cleanliness & harmonious environment inside the service area.
Dealer technical support:
•	Well knowledge about vehicle components and systems.
•	Incorporate computerized scanning and supporting technicians.
•	Provide technical advice and answering queries from clients.
•	Keeping a track record of the work status.
•	Follow-ups to ensure the smooth functioning of the workflow ( such as approval of the quotation, procurement of the parts,etc..)
•	Inspection of vehicles after the completion of the work.
Warranty analyst:
• Responsible for raising, liaising, follow-up and securing warranty claims and campaigns
Dealer technical support:
•	Well knowledge about vehicle components and systems.
•	Incorporate computerized scanning and supporting technicians.
•	Provide technical advice and answering queries from clients.
•	Keeping a track record of the work status.
•	Follow-ups to ensure the smooth functioning of the workflow ( such as approval of the quotation, procurement of the parts,etc..)
•	Inspection of vehicles after the completion of the work.

Warranty analyst:
• Responsible for raising, liaising, follow-up and securing warranty claims and campaign.