•	Technical guidance and support to Management, Operations and project teams for problems relating service delivery and quality. 
•	Liaising with Operations and clients in response to complaints involving technical aspects including non-conformances and internal audits 
•	Facilitating the assurance that quality standards are being used and the most effective methods are being carried out for project execution.
•	Conduct technical reviews along with funding recommendations for quality improvement. Keeping Management updated on any changes in Technology & methodology that may affect the business interests of the company  
•	To direct technical investigation to resolve client complaints and deficiencies related to quality. 
•	Work with department supervisors and Account Executives to continuously improve capabilities & service
