JOB PROFILE:
•	Responsible for assisting the Front Office Manager. Leading and managing all sections of the Business Center and Guest Services in order to ensure the highest standards.
•	Monitors the Front Office employees to make sure all guests receive prompt and personal recognition. Operating procedure the Business Center and Guest Services.
•	Assist Front Office Manager in employee related matters such as evaluations and consulting. Supervising daily front desk activities according to the established guidelines. And managing up to 30 multicultural staffs. 
•	Prioritize and delegate daily work responsibilities to front desk staffs. 
•	Manage staffing schedules, shift changes, payrolls, and labor costs. 
•	Supervise the billing and cash processes to ensure compliance with company standards. 
•	Monitor and control expenses within the allotted budget.
•	Maintain effective communication with all related departments to ensure smooth service delivery. Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
•	Take care of guest’s personal requests such as flight re-confirmation, meeting schedules, secretarial liaising
requirements etc.