• Receive the customers & vehicle in the front office.
• Prepare the work order as per the customer concern and forward to the supervisor.
• Follow up the supervisor for vehicle status.
• Prepare quotation and take customer approval for the same.
• Take care of customer concerns and advice them.
• Prepare Eskulab in EVA online system and take approval for warranty related jobs.
• Operate EVA & VeDoc systems.
• Closing work Orders as per the Mercedes-Benz standards.
• Maintain the vehicle records.
• Maintain vehicle in and out status reports.
• Maintain monthly Thru-put reports.